One of the key components of an effective IT governance structure is an IT/Business engagement program that supports ongoing strategic alignment, and which uses metrics to track and improve program effectiveness over time.
Here is a very simple and proven set of four statements that will give you a quick read of how effectively your IT group is engaged with your stakeholders. Put yourself in your senior executive’s shoes for a moment, and respond to these four statements as you suspect he or she would.
The Scale*: To keep this easy and simple, there are only two choices of a response for each statement:
1 – Often
2 – Not often enough
The Metric: Please indicate the frequency with which you observe the following in your interactions with the members of your firm’s IT organization:
1 – They meet my expectations
2 – They make critical contributions to the company’s success
3 – Working with them is worth my time
4 – I understand why they make the business decisions the way they do.
If all four of your responses are “Often”, then congratulations! Your business people are highly engaged with your IT folks and you are likely achieving a very high ROI from your IT investments.
If three of your responses are “Often”, then congratulations are still in order. Your business people are somewhat engaged with your IT folks, and… there is real room for improvement. (That’s like getting a 75 on a test back in high school – not a high bar…)
If only one or two of your responses are “Often”, then you have an immediate challenge and opportunity to significantly improve your IT organization’s engagement with the customers they serve. Addressing this challenge will improve the performance of both your IT organization and your customers, and significantly increase the ROI from your IT investments.
If this describes your situation, or if you have or will soon start a major “IT project”, then let’s talk about how your company can stop wasting money on IT. Please call me at 845-418-2839 to schedule an appointment, or email me at Bob.Kantor@KantorConsultingGroup.com
*The actual tool that we use has 14 statements and a scale of 7 choices of response. But this one will still provide a useful and valid data point.